Hotel guest request platform
Manage hotel guest requests from room QR to staff dashboard.
Stayhos turns guest requests into structured staff work. Guests submit from the room's Guest Hub — no app download — and your team receives, assigns, tracks, and resolves every request in a realtime dashboard.
- Realtime staff dashboard
- Room-level request context
- No guest app download
Definition
What is a hotel guest request platform?
A hotel guest request platform turns in-stay guest asks — towels, cleaning, maintenance, reception help — into structured, trackable staff work. With Stayhos, guests submit requests from a room QR Guest Hub and staff receive, assign, and resolve them in a realtime dashboard.
How guest request management works in Stayhos.
A guest submits a request
From the room's Guest Hub, the guest picks a request type — towels, cleaning, maintenance, reception help — and adds a note.
It lands in the staff queue
The request appears in the realtime dashboard with its room context already attached. No retyping, no relay.
Staff take ownership
The request is assigned, so everyone can see who owns it — including shift-based assignment for housekeeping.
Status stays visible
Pending, in progress, completed — one clear state per request, visible to the whole team.
Email updates follow the work
Email notifications with action links keep the right staff informed as requests move through the workflow.
History lands in the archive
Completed requests stay reviewable, so managers can see what was asked and how it was handled.
What flows through it
Common hotel guest requests.
The everyday room-level requests hotels already handle by phone — now typed, routed, and tracked.
- Extra towels and amenities
- Room cleaning
- Maintenance issues — AC, lighting, plumbing
- Reception questions
- Late checkout questions
- General in-stay help
What hotel teams get from structured guest requests.
One queue instead of many channels
Requests stop arriving through calls, hallway conversations, and chat apps — they land in one structured place.
Clear ownership
Assignment shows who is handling each request, so nothing sits unowned between shifts.
Room-level context
Every request carries its room automatically. Staff know where to go before they read the note.
Manager visibility
Open, in-progress, and completed work across rooms and teams — plus the archive for what happened last week.
Department routing
Housekeeping, maintenance, and reception each see the work that belongs to them.
An analytics foundation
A read-only foundation for reviewing request volume and handling — honest data, not invented metrics.
Why structure wins
Structured requests beat scattered calls and messages.
A guest calls reception, who writes a note for housekeeping.
The request arrives typed, with room context, in the queue.
Nobody is sure whether the towels were ever delivered.
The request has a status — pending, in progress, completed.
A shift change loses the verbal handoff.
Ownership and status survive the handoff automatically.
Managers reconstruct the day from memory.
The archive shows what was asked, by room, and how it went.
Where requests start
Every request starts at the room QR code.
The request platform is fed by the room's no-app Hotel Guest Hub: guests scan the QR card in their room and the hub opens in the browser, with the room context already resolved. For the full QR-side picture, see how hotel QR code guest services work.
Where the product stands
Built today. Honest about the roadmap.
Built and working today
- QR Guest Hub
- Guest service requests
- Staff dashboard workflow
- Request status tracking
- Discover Near Us guest browsing (foundation)
- Partner leads (foundation)
- Business dashboard lead management (foundation)
- Read-only analytics (foundation)
On the roadmap — not live
Documented and planned. We will not present them as available until they are built.
FAQ
Hotel guest request platform — common questions.
What is a hotel guest request platform?
A hotel guest request platform turns in-stay guest asks — towels, cleaning, maintenance, reception help — into structured, trackable staff work. With Stayhos, guests submit requests from a room QR Guest Hub and staff receive, assign, and resolve them in a realtime dashboard.
What requests can hotel guests submit?
Typical requests include room cleaning, extra towels and amenities, maintenance issues like AC or lighting, and reception questions. Each request carries its room context automatically and can include a short note from the guest.
Do guests need to download an app?
No. Guests scan the QR code in their room and the Guest Hub opens in the browser. No installation, no account, and no typing a room number — the room context comes from the QR code itself.
Can staff manage requests from a dashboard?
Yes. Guest requests appear in a realtime staff dashboard organized by room, with type, note, and status. Staff move each request from pending to in progress to completed, and managers can review history in the archive.
Does Stayhos replace a PMS?
No. Stayhos is a guest request and operations layer that works alongside your PMS — it does not replace it. Hotels can optionally import guest stays from a CSV export. Real PMS API integration is on the roadmap and is not live today.
Can this work without full PMS integration?
Yes. Stayhos works without a PMS, so a pilot can start with a limited room group — for example 50–100 rooms, one floor, or one building — and grow room by room.
Is Stayhos a hotel booking system?
No. Stayhos is used after check-in, inside the hotel room. It does not help travelers find or book hotels, and hotels onboard privately — there is no public hotel listing or ranking.
Can hotels connect requests with local recommendations?
Yes. The same Guest Hub that carries service requests can include Discover Near Us, a hotel-curated section of local businesses the hotel recommends. Guest interest there becomes a tracked partner lead — separate from hotel service requests.
Start a pilot
Give guest requests a system, not a phone line.
Start with one room group, run the request workflow inside your team's real day, and grow from there.