Hotel operators looking at technology vendors this year are running into a familiar pattern: dashboards that have existed for a decade suddenly described as AI-powered, and messaging tools that quietly become "AI concierges" with no real change to what they do. The result, understandably, is skepticism — a reasonable operator now assumes a vendor's feature list is aspirational until proven otherwise.
We'd rather not leave that ambiguity sitting on our own pages. This post is a plain accounting of what's live in Stayhos today, what's live but comes with an honest caveat, and what's still roadmap-only. No promised dates on the roadmap items — just an accurate line between what you can use on a pilot hotel this week and what you can't yet.
Industry coverage this year has been fairly direct about why this matters: a chatbot that "handles" a request by routing it to a templated answer isn't the same as resolving it, and a revenue tool that's carried the same logic for a decade doesn't become new because a vendor adds "AI" to the name. That gap between what's marketed and what's actually running in production is exactly what a GM evaluating a pilot has to sort through before signing anything. This list is our attempt to make that sorting easier for our own product, at least.
What's live for guests: the Guest Hub
Every room gets its own Room QR Card. A guest scans it and the Guest Hub opens directly in their phone's browser — no app to install, no account to create, and no typing a room number, since the room context comes from the QR code itself. From there, guests submit structured service requests: towels, cleaning, maintenance, reception help. Each request is trackable end to end, so a guest can see it move from pending to in progress to completed rather than wondering whether it was received at all.
The Guest Hub is available in English, Greek, German, Polish, and Czech, with guests picking their own language from a switcher that's remembered for the length of their stay. Staff keep their own dashboard language independently of whatever a guest chooses, so a multilingual property doesn't need multilingual staff to operate the hub correctly. Hotels also publish announcements and events through the hub, which guests can add to their own calendar in one tap. None of this requires a PMS connection to work — a hotel can hand a guest a room key and a QR card on day one and have the full guest-side workflow running.
What's live for staff: the dashboard and the routing
Every request submitted through the Guest Hub lands on the Staff Dashboard in realtime, organized by room and status, with the room already attached. Requests are auto-assigned by role, shift, and housekeeping room mapping, so a towel request routes to on-shift housekeeping without a manager manually reading and forwarding it.
Staff also get shift management, housekeeping assignments, a request archive, and role-based permissions in the same console, so a general manager can see history and adjust who has access without a separate tool. On the phone side, staff use an installable web app with push notifications — new requests reach a phone the moment they're created, whether that staff member is at the front desk or on the far side of the property. Onboarding a new staff member is a QR-code invite: scan it, join a shift, and start receiving routed requests without a lengthy setup process. Room QR Cards themselves are printable per room and can be reissued individually if a card is lost, a room is renumbered, or a hotel wants to rotate a code for security reasons.
What's live but stated carefully: translation and PMS
Two features are real and live today but need the honest caveat attached, so we're stating it here rather than burying it. AI-assisted staff translation helps a staff member read and respond to a guest's message written in another language — it's a staff-assist tool, not a guest-facing AI concierge, and it does not answer guests automatically. It's the one AI feature in the product, and we're deliberately narrow about what it's for: helping a human staff member understand a guest faster, not replacing the judgment that member brings to the request.
On the PMS side: Stayhos works without a PMS. That's true from day one of a pilot — a hotel doesn't need to wait on an integration project to get the Guest Hub and Staff Dashboard running. Hotels that want to validate QR access against actual guest stays can optionally import a CSV export of those stays, which is a manual, hotel-controlled step rather than a live sync. That distinction matters if a hotel's evaluation process specifically asks about PMS integration — the honest answer is CSV import today, with full PMS API sync on the roadmap and not live.
What's live for local businesses: Discover Near Us and Business Leads
The bridge between hotel guests and local businesses is Discover Near Us, a hotel-curated list of local places — not an open directory anyone can join. A business appears because the hotel invited it, typically through a secure invite link. When a guest intentionally submits an interest form, a lead is created and arrives in the business's own dashboard, where the business accepts, contacts, and confirms it directly. Guest contact details are shared only at that point, not before.
Hotels keep read-only oversight of every lead's status and which business handled it, which matters for a general manager who wants visibility into the local partnerships without owning the day-to-day communication. On the settlement side, commission and revenue-sharing between a hotel and its partners is tracked manually today, with a CSV export available for a hotel's own accounting process — that's a deliberate, foundation-level design, not a placeholder for something more automated that's about to appear.
What's roadmap-only, stated plainly
These are real product directions, not vaporware, but none of them are live today and none have a promised ship date: full PMS API sync with systems like Mews, Cloudbeds, or Opera; native mobile apps (today it's browser-based for guests and a PWA for staff); automatic commission calculation between hotels and local business partners (commission tracking is manual today); automated reminder scheduling for announcements (reminders are guest-requested, dispatch is manual); request escalation or SLA automation beyond visibility-only status badges; and anything resembling an AI concierge that handles guest conversations on its own. If a vendor conversation ever implies one of these is live in Stayhos, that's a good moment to ask us directly — the honest answer is "not yet."
None of this list is static. As features move from roadmap to shipped, we'll update this post rather than let an old claim sit uncorrected — and if a pilot hotel or local business partner asks about something not covered here, the same rule applies internally: check what's actually built before describing it as a capability.
A practical next step
If you want to see the live features described above on a working pilot hotel rather than take our word for it, the Guest Hub demo walks through the QR scan, a guest request, and the Staff Dashboard assignment end to end. If you're evaluating Stayhos against other vendors and want a straight answer on whether a specific feature is live for your property's setup, contact Stayhos and ask.